After-Sales Service & Complaints
We provide after-sales support for product orders and race registration services purchased on this website. For returns, refunds, registration fee matters, or any complaint or suggestion, please reach out through the channels described below; we will respond and resolve within the committed timeframes.
1. Scope
This policy applies to product orders placed on this website (www.tdql.cn, m.tdql.cn) and to race registration services. Product orders are fulfilled and supported by the official organizing committee team.
2. Returns & Exchanges
7-day no-reason return: within 7 days from the day after delivery, unused products with intact tags and packaging may be returned without reason.
Not eligible for no-reason return: opened food and nutrition products; used, washed or damaged apparel and equipment; customized or printed items; items beyond the 7-day window.
Quality issues: if a product is defective or does not match its description, contact us within 7 days of delivery. Once verified, we cover round-trip shipping and arrange a return, exchange or replacement.
3. Refunds
How to apply: leave a message on our Contact page or email our support address below, including your order number and reason. Refunds are issued by our staff after verification, back to the original payment channel.
Initiation: refunds are initiated within 1-2 business days after verification.
Arrival: WeChat Pay and UnionPay refunds generally arrive within 1-3 business days, subject to the payment channel, and no later than 7 business days.
The refund amount equals the amount actually paid for the order.
4. Race Registration Fees
Registration fees and refunds follow each race's official rules.
Registrations that are still pending review and unpaid can be cancelled by yourself on the registration payment page at no cost.
To request a refund for a paid registration, contact the organizing committee with your registration details; we will reply within 3 business days.
5. Complaints & Suggestions
Channels: the online message form on this website and the support email below.
Response time: first response within 24 hours during working hours, and a resolution within 3 business days. If more time is needed, we will inform you in advance.
Process: log the request → verify → propose a solution → confirm with you and execute → follow-up.
6. Contact Us
- Support Email： Administrator@Super.com
You may also submit an online message on our Contact page and we will reply as soon as possible.
